Life in Covid-19 times is not easy for anyone. For many third sector organisations you’ll be finding ways to reach your service users and provide your services users in different ways - at a distance. At the same time you may be concerned about what this will mean for your funding and for reporting to your funder, as you are busy making radical changes to your service and keeping yourself safe.
You may also be thinking “Is this really a time to worry about measurement?” In fact, evaluation – simple evaluation – is crucial. As we all deliver services virtually, help more or new beneficiaries, or meet new needs arising from the pandemic, we all need to check we are doing the right things and reaching the people who need us.
ESS Top tips for now
- Keep evaluation simple
- Find successes to celebrate to keep us positive in tough times
- Capture evidence now for reporting later
- Record learning now that we can use in future
- Find quick and easy ways to record:
- What you do
- Who with or for
- The difference you are making
- What you’re learning
Useful resources to help you capture evidence:
- Our change record might help you record the changes you are making to your services, or the changes in beneficiaries’ needs.
- Our capturing casual moments method sheet might help you jot down a few words beneficiaries give you at the end of a phone call.
- Using case records - This method sheet shows you how to make use of the information you collect during everyday practice to collect evidence of meeting your outcomes.
- NEW Using contact forms to gather evidence during a call
- NEW Pain Concern case study about measuring the impact of a remote service
- NEW Method sheet: Taking stock in time of change
- NEW Method sheet: Using social media to evaluate other activities
- NEW Blog COVID-19 has zoomed many of us on a huge learning curve! How do we deliver our services and evidence our impact in our ‘new normal’?
- NEW Webinar Evaluating in a time of change
- NEW Blog Evaluation Support Scotland's response to COVID-19 pandemic - supporting hird sector organisations and funders to learn in a crisis - guest blog written for Policy Scotland
- NEW Video Learning from Evaluation - Recording of webinar/interview with ESS Director Steven Marwick about using data and learning to inform the future. Event ran by Corra foundation and Wren and Greyhound.
- How to evaluate asset-based approaches in an asset-based way
- Our support guides and webinars might give you ideas.
- Inspiring Impact has new resources to help you evaluate in the crisis here including webinars
Please adapt any of our tools to meet your own needs (we'd just ask you to reference ESS - thank you).
SCVO Coronavirus Third Sector Information Hub has lots of general advice for third sector organisations.
What ESS is doing to support you:
We have moved our face to face workshops and events online! See links below for more information:
- Why Evaluate? - series of 4 free virtual events, June 2020
- Let's Evaluate! programme
- Tailored evaluation support
This method is a simple means for writing down service users’ actual words.
This tool has been designed to record changes you make to how you run your project as you go along.
This method sheet shows you how to make use of the information you collect during everyday practice.
ESS has developed this resource for those organisations who have recently adapted their service in light of COVID-19.
Pain Concern on the steps they took in order to capture the difference their telephone helpline makes for people living ...
In a time of rapid change, we have to respond more quickly and learn as we go.
Social media can be a good source for unsolicited feedback that can supplement other evidence.
How to evaluate asset-based approaches in an asset-based way - Principles from Evaluation Support Scotland. This paper sets out 10 ...
Webinar: 'Evaluating in a time of change' took place on 12 May 2020
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