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Capturing casual moments

Last Updated: Tuesday 26 May 2020

When staff or volunteers want to record comments in non-formal circumstances.  This method is a simple means for writing down service users’ actual words.

Useful for

  • Gaining honest responses when the pressure is off
  • Following up in a more formal setting e.g. one to one support session
  • Contributing to a good mix of evidence
  • Getting the attention of your audience
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