Indicators for Measuring Citizens Advice
This document gives a core list of indicators for measuring Citizens Advice Bureaux advice activity and outcomes.
Measuring Outcomes Citizens Advice
This pack is for people working in Citizens Advice Bureaux who want to get better at explaining, measuring and proving the outcomes they achieve from advice work. It will be of interest to staff, volunteers and board members. Divided into six sections this pack includes the Citizens Advice Bureaux logic ...