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Developing a Balanced Scorecard to measure performance

This report introduces the Balanced Scorecard as a comprehensive view of an organisation’s performance, tying long term goals and priorities with the actions required to achieve them. A balance is sought between the customer; business process; continuous improvement and financial perspectives. The report presents five steps to producing a balanced ...

PQASSO (Practical Quality Assurance System for Small Organisations)

PQASSO is CES's practical quality assurance system for small organisations, or for projects within larger organisations. It's a low-cost, straightforward quality system, written in plain English and designed specifically for voluntary sector organisations. PQASSO provides a flexible, step-by-step approach to working out what your organisation is doing well and what ...