Developing a Balanced Scorecard to measure performance (1998)
This report introduces the Balanced Scorecard as a comprehensive view of an organisation’s performance, tying long term goals and priorities with the actions required to achieve them. Written by Accounts Commission for Scotland (Audit Scotland) June 1998
PQASSO (Practical Quality Assurance System for Small Organisations)
PQASSO is CES's practical quality assurance system for small organisations, or for projects within larger organisations. It's a low-cost, straightforward quality system, written in plain English and designed specifically for voluntary sector organisations. PQASSO provides a flexible, step-by-step approach to working out what your organisation is doing well and what ...