Evaluation Section

Outcomes Approach

…advice outcomes to national outcomes (Extract from measuring Outcomes Citizens Advice) This extract from Measuring Outcomes Citizens Advice gives examples of how advice outcomes can be mapped to National Health…


News section

Outcomes everywhere but which are mine?

…user outcomes, project outcomes, organisational outcomes, funder outcomes, local strategic outcomes, national performance framework outcomes! How do you fit all these outcomes together and which should you measure and report…


Evaluation Section

Setting outcomes & indicators

outcomes to project-level outcomes Shona Wells talks about how she helps third sector organisations see a way to use personal outcomes to show the difference their service makes. Can’t find…




News section

Were we wrong to talk about outcomes?

Steven Marwick talking about outcomes … ESS loves outcomes and we are not giving them up without a fight.  But there are some problems with the way we use the…



News section

Outcomes everywhere but which are mine? – Webinar

…– there are so many! Personal service user outcomes, project outcomes, organisational outcomes, funder outcomes, local strategic outcomes, national performance framework outcomes!  How do you fit all these outcomes together…


Resource

Talking Points – A Personal Outcomes Approach (2012)

…focusing on personal outcomes in diverse services, and highlighted critical elements of outcomes focused conversations, recording practices, outcomes measurement and use of outcomes information. ‘Meaningful and Measurable’ is published in…


What we do section

Measuring Outcomes from Citizens Advice

…of outcomes linked to national outcomes and a number of advice specific models Indicators and methods for evaluating outcomes from advice and social policy A discussion of the challenges facing…