Let’s Evaluate! Workshop 3: Telling my Story (Summer 2025)

Evaluation Support Scotland Booking Terms and Conditions

Introduction & Scope

These Terms and Conditions apply to workshops, training courses, webinars and events that are booked through the Evaluation Support Scotland website. Separate terms may apply to commissioned, in-house or bespoke services.

1. Eligibility & Acceptance of bookings
• All bookings are subject to availability and any participant requirements stated on the event booking page.
• If we are unable to offer you a place, we will let you know by email as soon as possible.
• Once your booking has been received and accepted, you will receive an email confirming your place. A separate email containing your invoice will be sent via QuickBooks.
• If you have not received your booking confirmation and invoice within five working days, please contact us at info@evaluationsupportscotland.org.uk or call 0131 243 2770 and we will be happy to assist.
• Some events are designed for particular audiences. Any specific participant requirements or restrictions will be clearly stated on the event booking page.
• If you are unsure whether an event is right for you, please get in touch and we will be happy to discuss this with you.
• We reserve the right to decline or cancel bookings that do not meet the requirements stated for a particular event.

2. Payment, Invoices and Discounts
• Invoices are payable within 30 days of the invoice date and, in all circumstances, before the event date unless otherwise agreed in writing.
• Participants are responsible for ensuring that payment arrangements within their organisation are completed before the payment due date.
• We reserve the right to refuse attendance if payment has not been received before the event date.
• Discounts from events can only be applied to events as stated in the discount terms and conditions.

3. Cancellations & transfers
• Participants may transfer their booking to another person at any time before the event, subject to any participant requirements stated on the event booking page.
• Participants may request a transfer to another event of equal or lower value if requested more than 10 working days before the event, subject to availability. Any transferred booking or event credit must be redeemed and an alternative event attended within 12 months of the original event date. No refund or further transfer will be available for any unused credit after this period.
• All cancellation requests must be submitted by email to info@evaluationsupportscotland.org.uk
• More than 10 working days before the event participants may choose:
o a full refund, or
o transfer of the full fee to another event.
• Cancellations or transfer requests received less than 10 working days before the event are not eligible for a refund. We will consider exceptional circumstances on a case-by-case basis and will endeavour to be fair and reasonable in decision-making. However, any refund, transfer, or credit remains at the sole discretion of Evaluation Support Scotland, and no refund will normally be provided for last-minute cancellations or non-attendance.
• Failure to attend an event without prior notice will be treated as a cancellation on the day of the event and will not be eligible for a refund, transfer or credit, except at the sole discretion of Evaluation Support Scotland.
• If Evaluation Support Scotland cancels or reschedules an event, participants will be offered an alternative date or a full refund.
• Our liability will be limited to the value of the event fees paid.

4. Online session terms
• Online events are normally delivered using video conferencing software. Details of the platform and joining instructions will be provided in advance.
• Evaluation Support Scotland may deliver events online, in person or both. We reserve the right to make reasonable changes to the delivery format where necessary and will provide participants with as much notice as possible.
• Participants are sent joining instructions approximately 7 days before the event date. This includes how to access the event, a link to the event and access to course documentation.
• Participants are responsible for ensuring they have received all joining instructions. If you have not received instructions at least two working days before the event, please contact us at info@evaluationsupportscotland.org.uk
• Evaluation Support Scotland is not responsible for any hardware or software issues which result in a participant not being able to access the event room e.g., firewalls or IT security policies.
• To help participants get the most from the event, each booking is valid for one participant only. Participants should join the session individually from a suitable environment where they can actively engage and take part. Bookings and access details must not be shared with others.

5. Workshop materials and information
• All event materials, content and resources remain the intellectual property of Evaluation Support Scotland or the relevant copyright owner.
• Materials may be used for personal learning and internal reference purposes only.
• Materials provided as part of an event remain the intellectual property of Evaluation Support Scotland or the original copyright holder. Unless otherwise stated, materials may be used for personal learning and internal reference purposes only and must not be reproduced, adapted, redistributed, incorporated into training programmes or used for commercial purposes without prior written permission.
• Where materials are published under a Creative Commons or other stated licence, use of those materials will be governed by the terms of that licence.
• Adapted versions of materials must not be presented as Evaluation Support Scotland materials or include Evaluation Support Scotland branding without permission.
• Where materials are shared or referenced, Evaluation Support Scotland (Company No. SC284843) must be credited as the source.

6. Waiting list
• If you are placed on a waiting list Evaluation Support Scotland will contact you if a space becomes available due to cancellation.
• If a space is not offered, participants will not be automatically booked onto the next available event date.

7. Accessibility, inclusion and safeguarding
• Evaluation Support Scotland is committed to providing inclusive and accessible events. Participants are encouraged to tell us about any accessibility requirements or reasonable adjustments they may need when booking, or as early as possible before the service takes place. We will make every reasonable effort to accommodate these requirements.
• We are also committed to promoting the wellbeing and safety of all participants and maintaining a respectful learning environment. Participants are expected to behave in a way that supports the dignity, inclusion and safety of others. Any concerns relating to safeguarding, wellbeing or participant conduct should be raised with Evaluation Support Scotland as soon as possible. Further information is available in our relevant organisational policies.

8. Personal data
• Evaluation Support Scotland will store and process all information submitted in accordance with GDPR and applicable data protection legislation.
• Evaluation Support Scotland only share personal information where necessary to deliver our events or where required by law, in accordance with our Privacy Policy.
• Any personal data supplied by the participant can be processed by Evaluation Support Scotland on the legal bases and for the purposes set out in the Privacy Policy, you can read our privacy policy here https://evaluationsupportscotland.org.uk/privacy

9. Circumstances beyond our control
• Evaluation Support Scotland will not be liable for delays, interruptions or cancellations arising from circumstances beyond our reasonable control. Where possible, we will communicate any changes promptly and seek to provide alternative arrangements.

Evaluation Support Scotland reserves the right to amend these Terms and Conditions from time to time. The version published on our website at the time of booking will apply to that booking.