This method is a simple means for writing down service users’ actual words when staff or volunteers want to record comments in non-formal circumstances.
You can download a useful template below.
Resources
Our resources are free to use. Some tools from other organisations may entail a cost (we will tell you if this is the case).
These are resources that ESS has developed e.g. Support guides, Method sheets, Webinars, Case studies.
You can use the ‘Year Published’ filter to select the current year to see our latest resources.
Choose either ‘Resource by sector’ or ‘Resource by theme’ to help narrow down your search, or use the search function to look for a specific resource.
