ESS Evaluation Method: Capturing casual moments

Publication date:

ESS resource: ESS Evaluation Methods and Tools

Resource theme: ESS Evaluation Methods

Evaluation pathway stage: Collecting evidence

This method is a simple means for writing down service users’ actual words when staff or volunteers want to record comments in non-formal circumstances.

Useful for:

  • Gaining honest responses when the pressure is off
  • Following up in a more formal setting e.g. one to one support session
  • Contributing to a good mix of evidence
  • Getting the attention of your audience

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