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ESS Evaluation Method: Capturing casual moments

Publication date: 26/05/2020 (Updated 10/06/2021)

ESS resource: ESS Evaluation Methods and Tools

Evaluation pathway stage: Collecting evidence

This method is a simple means for writing down service users’ actual words when staff or volunteers want to record comments in non-formal circumstances.

Useful for

Gaining honest responses when the pressure is off
Following up in a more formal setting e.g. one to one support session
Contributing to a good mix of evidence
Getting the attention of your audience

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ESS Evaluation Method: Capturing casual moments

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