Case study: Installing a new database – ESS’s experience

“It is easy to be seduced by technology – the key thing is that it does what you need it to do!” – Storing information support guide

Why collect all that great feedback in creative and engaging ways if it can’t be easily used for process improvement and reporting on outcomes?

In this case study you hear about ESS’s experience of commissioning and implementing a new database to meet our organisation’s specific needs for gathering and storing data. It was not always an easy process; the case study shows the ups and downs and has tips to prevent some of the things with hindsight would have been done differentl