Make it count: Why impact matters in user involvement

This paper argues for a greater focus in the charity sector on what user involvement aims to achieve, and better efforts to evidence the difference it can make.

Who it is for: Any charities or funders that want to improve their practice. Though most of the examples come from charities, funder examples are included and the principles are all applicable.

What this report covers:

  • The purposes of user involvement and the need for clarity.
  • The terms used, and how to think about the spectrum of approaches.
  • The biggest gaps in evidence, and why they happen.
  • How we can go about building the evidence base, with examples of work from across the spectrum of approaches.