Talking Points – A Personal Outcomes Approach (2012)

This practical guide to taking an outcomes approach to assessment, planning and reviewing can shift engagement with people who use services away from service-led approaches.  This guide was produced as part of the Meaningful and Measurable Project in 2012 and published by Joint Imrpovement Team.

In 2016 the Meaningful and Measurable project has produced evidence about the difference made by focusing on personal outcomes in diverse services, and highlighted critical elements of outcomes focused conversations, recording practices, outcomes measurement and use of outcomes information.

‘Meaningful and Measurable’ is published in full, summary and key learning versions by Healthcare Improvement Scotland’s improvement hub, available at includes:  

  • A detailed account of the interplay between outcomes focused conversations, relationships, and the personal identity and wellbeing of people with complex and changing conditions
  • Five simple criteria identified by project partners to make recording of personal outcomes easier
  • Caveats surrounding the use of outcome metrics
  • Illustrations of various uses of outcomes information by partners for service and organisational improvements

Further information about embedding personal outcomes is available at

For information, please contact authors Emma Miller or Karen Barrie, or at the ihub