Using contact forms to gather evidence during a call

ESS has developed this resource for those organisations who have recently adapted their service in light of COVID-19.

Perhaps you have previously delivered your services face to face but are now providing service users with support over the phone or by internet and want to gather evidence of existing outcomes. Some evidence will be harder to gather, but you can still gather evidence by listening to what people say or how they say it during a call or video chat and keeping a note of this on a contact form.